Luxury Watch Frequently Asked Questions
Navigating the secondary market for high-end horology comes with important considerations regarding investment security, verification, and logistics. At Kings & Queens Watches, we believe transparency is the foundation of every successful relationship. Below, we have compiled comprehensive answers to the most common queries our clients encounter when buying pre-owned luxury watches, unlocking asset equity, or coordinating high-value transactions.
If you are looking to sell a luxury watch online in the UK, trade an existing piece, or require immediate technical clarity not covered in our standard documentation, our consultation specialists are available for real-time support.
Brand Ecosystem Support
Our operations encompass the entire spectrum of elite horology. We routinely address complex inquiries regarding specific reference numbers, box and paper alignment configurations, and structural condition classifications for the world’s most definitive marques.
General
Are your watches authentic?
Are you an authorised dealer?
Do you physically hold the watches in stock?
Condition & Inspection
Are your watches serviced before sale?
What condition are your watches in?
Will my watch include box and papers?
Shipping & Delivery
Do you offer free delivery?
How long does delivery take?
Do you ship internationally?
Is my shipment insured?
Do I need to sign for delivery?
Security & Payments
Do you carry out security checks?
Why can you only ship to certain addresses?
Returns & Refunds
Do you offer returns?
What condition must the watch be in for a return?
The watch must be returned in its original “as sold” condition, including:
- Box and documentation
- All accessories and links
- Original packaging
- Security tags intact
Can I wear the watch before returning it?
What is the security seal?
When will I receive my refund?
Warranty
Do your watches come with a warranty?
What does the warranty cover?
What is not covered under warranty?
The warranty does not cover:
- Accidental damage
- Water damage
- Wear and tear
- Cosmetic damage
- Unauthorised repairs
Authenticity & Verification
How do you verify your watches?
Each watch is recorded with:
- Serial numbers
- Component details
- Identifying characteristics
This ensures full traceability and protects both buyer and seller.
What happens in case of fraud or disputes?
Additional Information
Will I pay customs or import fees?
When does ownership transfer to me?
Contact
How can I contact you?
Book a Private Appointment
To arrange a viewing, please contact our team to schedule a convenient time.
Appointments are available for viewing and purchasing watches, selling or part exchanging your watch, sourcing specific timepieces and for general enquiries and consultations.
We recommend booking in advance to ensure availability and to allow us to prepare any specific watches you wish to view.
Contact our team to arrange a private appointment at your convenience.
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